Privacy Policy

Effective 1 June 2026

Information we collect

Account details (name, phone number, profile photo, city, language), vehicle and verification documents if you are a driver, ride and booking history, in-app messages, and payment metadata. We collect your location only while you are actively offering or taking a ride.

How we use your information

To match riders, calculate cost-shares, process payments, enable in-app chat, show live ride location, verify drivers, prevent fraud and abuse, provide support, and improve the service. We do not sell your personal data.

Location data

Live location is used to match nearby rides and to share trip progress with co-riders and your chosen emergency contacts during a ride. You can disable location in your device settings, though some features will not work without it.

Sharing with others

When you book or offer a ride, limited details (name, photo, rating, vehicle, and pickup area) are shared with your co-riders so the trip can happen. We share data with service providers such as our payment processor (Razorpay), messaging and push-notification providers, and hosting providers, only as needed to run the service.

Data storage and security

Data is stored on secured, India-region cloud infrastructure. Sensitive details such as UPI IDs are encrypted. We use industry-standard measures to protect your data, though no system can be guaranteed perfectly secure.

Data retention

We keep your information for as long as your account is active and as required to comply with legal, tax, and safety obligations. You can delete your account at any time in Settings → Delete account. Your profile, documents, vehicles and contacts are deleted at once; records of rides, RidePoints and payments are kept without your name or contact details for accounting and tax, and SOS alerts are kept for safety.

Your rights

You can access and update your profile in the app, request a copy of your data, or request deletion. To exercise these rights, contact us via Help & support.

Children

CarPoolist is not intended for anyone under 18. We do not knowingly collect data from children.

Changes to this policy

We may update this policy and will reflect the latest effective date here. Significant changes will be communicated in the app.

Contact

For privacy questions or data requests, reach us via Help & support in the app.